Frequently Asked Questions

I wholehearted believe that with an open, curious attitude paired with the willingness to explore, therapy can be beneficial to just about anyone.

A big misconception about therapy is that it is intended for those with serious mental illness or severe trauma. The beauty of therapy is that it can be designed to support nearly every aspect of life, ranging from the seemingly benign to the most devastating. No one is any more or less worthy of therapy, and there is no definitive ranking of life problems.

Therapy intends to provide a unique perspective from a trained, unbiased professional who has your best interest in mind. It is perfectly fine to show up to session without having a major issue at hand and instead engage without a list of topics or an agenda. Not everything needs to be ‘falling apart’ for you to want to improve your life and maintain your well-being. We are all deserving and worthy of that support.

I offer a safe space for clients to explore their past, present, and future, collaboratively. We attend to whatever issues naturally arise and continually remain mindful of one’s ever-evolving treatment plan.

Yes.

Depending on your health insurance provider or employee benefit plan, it is possible for online counselling services to be covered in full or in part. Some insurance companies allow for me to direct bill, while others may not. Please contact your insurance provider and verify whether or not your plan covers Registered Counselling Therapists (RCTs / RCT-Cs) and/or Certified Canadian Counsellors (CCCs) prior to booking your consultation.

I recommend asking these questions to your insurance provider to help determine your benefits:

• Does my health insurance plan include mental health benefits?

• Does my health insurance cover Registered Counselling Therapists or Certified Canadian Counsellors?

• Do I have a deductible? If so, what is it and have I met it yet?

• Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?

• Do I need written approval from my primary care physician in order for services to be covered?

Individual therapy sessions are 50 minutes and billed at $170 per session. Direct billing is available for most major insurance companies.

Standard appointments are 50 minutes in Length. I also offer extended appointment times of 80 or 100 minutes, if preferred/required.

Sessions typically occur on a weekly or bi-weekly basis. With that being said, you are free to start/pause/stop therapy as often as you see fit. We can also discuss this collaboratively in our appointment in order to suit your own goals and needs.

I offer a limited number of sliding scale appointments to those without insurance and/or to those who cannot afford the full fee. Please don’t hesitate to let me know if you are interested in exploring this option further.

I am currently only offering sessions virtually or over the phone using a secure platform that ensures your privacy and confidentiality.

You may call me at (902) 702-2797, email me at alexozontherapy@gmail.com, or click here to schedule a consultation or appointment.

I adhere to all PIPEDA and PHIA standards. Only minimal information is entered into the electronic practice software and your therapist is the only one who can access this information. My notes are maintained in a secured location on site. Your information will not be shared with any individual without your written informed consent, unless required to do so by law.

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice to avoid a cancellation fee.

Appointments cancelled outside of these timeframes, as well as missed appointments, will be charged the full session fee. Exceptions may be made in extenuating circumstances on a case by case basis. Any outstanding balances should be paid in full before future appointments are completed.

To reschedule or cancel your appointment you can log into your Jane account and cancel this manually. You can also email me at care@alexozontherapy.com or call me at (902) 702-2797.

If you have a complaint or question, please feel welcome to raise your concerns with me. Our therapeutic relationship is of the utmost importance to me.

You can find a link to the NSCCT Complaints Process Infograph here.
You can find the link to the ‘File a Complaint’ Page here.
You can also find the CCPA Code of Ethics here and a link to the CCPA Standards of Practice here.